HOLIDAYCHECK, an online exchange platform visited by travelers worldwide, where they convey their holiday impressions, and thus became the number one reference point for billions of people for their holiday plans, has identified the “First 99 Hotels of the World” based on votes of travelers. Ela Quality Resort Hotel ranked 6th among 1674 Turkish hotels in the Mediterranean basin and 1st in Belek.
SUCCESS OF ELA QUALITY RESORT ACCREDITED BY THE GUESTS IT SERVED
Ela Quality Resort that opened its doors on 26 May 2007 with a great inauguration ceremony attended by Mr. Jean-Claude Baumgarten, President of WTTC (Word Travel and Tourism Council) and Ufi Ibrahim, Chief Operations Officer of the organization, and which is one of the most expensive investments of the Belek region, had it success accredited this time by its guests from all over the world.
Ela Quality Resort made it into the list of “Best 99 Hotels of the World” in 2010 based on customer reviews and ratings on HolidayCheck portal, which offers online sales and is one of the most reliable travel and holiday portals of the world with the system it established.
According to the statistics based on impressions of more than 200 thousand visitors to 200 countries of the world, Ela Quality Resort is the number 1 hotel of Belek and 6th among 1674 hotels in the Mediterranean basin.
General Coordinator Vadi Karatopraklı stated that this award was a gift after a quite heavy season despite the crisis, which they completed with success, but he added that it was not a surprise. Karatopraklı summarized the secret of this success as follows:
“All tourism authorities today accept that Turkey hosts the best hotels of the world with superior service quality. On the HolidayCheck portal, which is one of the biggest in the world, there are more than 2 million reviews for about 81.000 hotels all around the world, and it makes us proud that Turkey ranks first with 38 hotels according to these reviews. Turkey is followed by Germany with 14 hotels and Austria with 13 hotels.
From the first day we set out, we had the goal of developing the “Quality” in the name of our hotel in all respects aiming at 100 % customer satisfaction. Every season quite a few new hotels are offered to taste of customers, and within framework of the intensifying competition it is only the superiority of service that may render a hotel indispensable, we are aware of that. It is quite a different joy for us that the award comes from HolidayCheck, which is considered to be the most reliable reference by tourists planning their holidays based on evaluation of the customer reviews. Ela Quality Resort has only one goal: Maximum customer satisfaction with customized service! And we can see that we are on the correct path for 100 % customer satisfaction.”
Believing that success in tourism depends on investment on human resources, hotel officials established the Academy Q as the construction of the hotel continued with an investment amount of 500 thousand dollars, in order to instill quality awareness to its personnel in all services. Ela Quality Resort employs its personnel after a training program at Academy Q followed by an exam, and during the year implements education and training programs in foreign language, personal development, institutional culture etc. within framework of its policy of educated and quality service. Hotel’s operation system targets 100 % customer satisfaction in all departments, with documented procedures and guidelines from A to Z.
Seeing the personnel quality as its most significant privilege, Ela continues to allocate budget to training, which are postponed or cancelled by many organizations due to the global economic crisis we are going through. The hotel has already started preparations for the next summer season; language course is continuing these days to be followed by others in the coming months.
And the countdown starts for the HolidayCheck Awards 2010 Award Ceremony that will be held in Frankfurt, Germany on March 5, 2010.